FAQs

JELLYBEAN PHOTOBOOTH

General FAQs

Q: How long have Jellybean been operating?
A: For over 4 years Jellybean have been operating, 2 of which from our current office in Sheffield.

Q: Where are you Based?
A: We are based in Sheffield, our office is just a 5 minute drive from the Meadowhall Shopping Centre on Petre Street.

Q: Where do you Cover?
A: We cover all of the UK, but 90% of our customers are based in our region of South Yorkshire and the Midlands.

Q: Are you Insured?
A: All of our bookings are insured with our Public Liability insurance. All equipment is also PAT tested as per our annual schedule. All details of our documents can be seen on our “terms and conditions” page.

Q: How do we book?
A: To book a product or service with us, please send us an enquiry from our contact us page, use our online chat service or drop us a call directly. We will then setup an online invoice for you to make a deposit payment.

Q: What are your deposits?
A: Deposits are payable on our online invoices we send you when you book with us – £50 deposit for our sweet cart, popcorn machines, candy floss machines, slush machines and millions machines hire. £75 deposit for our magic mirrors, photo booths, and selfie pod hire.

Q: What payment methods do you take?
A: We accept all major credit and debit cards on our online invoices which allow your invoice to be updated instantly with any balance payments. We also accept partial payments and standing order payments / payment plans. Get in touch to find out more. We also take bank transfer.

Q: Do you take Paypal.
A: We do accept PayPal, however this is upon request. Please drop us a message when booking and we will make the PayPal option available on our invoices.

Q: I need to move my date, what do I do and what are my options?
A: If you need to move your date, get in touch as soon as possible so we can check availability and move your date across. We will then amend your online invoice to reflect your new date with no additional charge. If your venue change and it is further away we will add on an additional mileage charge (if it is further than the 50mile free delivery area). 

Q: I want to cancel. What are my options?
A: If you want to cancel your booking with us, please contact us and we will close your account and cancel your invoice. You will be refunded all balance payments paid deducting any non refundable deposit payments. Refunds are payable within 3-5 working days by your original payment method. We would usually keep your details on file for 12 months in the event you want to re-use your deposit payment; however if you want all of your details removing please let us know.

Q: What happens if Jellybean can’t make my booking?
A: If in the unfortunate event we are unable to make your booking due to instances out of our control, we will attempt to make arrangements for an alternative company to make your booking (with your permission) – we will however offer you a full refund of all payments made and a sincere apology. In our 4 years of operation this has not happened and we will be in touch with you at all stages of your booking.

Q: Can my booking be double booked?
A: Absolutely not. We have the largest availability of photo booths and magic mirrors in South Yorkshire, with 5 members of our team. We never overbook dates and have more equipment than we book out to allow for issues that may arise.

Q: How many mirrors and booths do you have?
A: We have 4 magic mirrors, and 4 photobooth selfie pods along with multiple style of inflatable photo booths. 

Q: What if something goes wrong on the booking?
A: If something happens at the booking where we are unable to carry out all of the booking time, we will offer a refund to your original payment method on a pro-rata basis. For example if you book a 3 hour photobooth and we are only able to operate for 2 hours, we would refund a third of your balance. (Terms and conditions can be viewed on our terms page). All bookings we carry spares such as paper, ink, printers however we will operate for 90% of your booking time (10% to allow for paper reloading and cleaning of props / selfie pod etc).

Q: Who will be on my booking?
A: You will have at least one member of the team throughout your booking. There may be occasions where one of the team will setup the photobooth and return later to operate the booth.

Q: Can I request a reprint on the night?
A: Absolutely yes! Speak to one of the team. If you booked a standard package reprints cost £1 and can pay either cash or card. All proceeds from sales go to the Children’s Hospital Charity. If you booked an unlimited package speak to a member of the team for a free print.

Q: What happens to my photo?
A: We will print at least two copies of each print – usually one for your guests and one for your guestbook. Each print then gets uploaded to your online password protected photo gallery. We then remove these from our servers after two years. We also copy all prints to a USB for you to keep.

Q: I don’t like my photo.
A: Let a member of the team know and we can remove it immediately from our website and/or the guestbook. Ideal if a photo is taken by mistake or certain body bits are shown! 

Q: Do you use our photos?
A: With permission of the booking owner, we can use your photo for our own media such as advertising, website etc. However you are more than welcome to let us know if you don’t want a photo to be used by dropping us an email or letting a colleague know on the night,

Q: Do you need power?
A: Yes, at least one power socket within 5m of the dedicated space you want the setup. If there are no sockets available please let us know before your booking so we can measure up or bring more cables.

Q: Can you setup outside?
A: No. Unfortunately our insurance doesn’t cover us for bookings outside, however we can operate in a covered Marquee with 4 walls and a floor present. For more information drop us a message.

Q: Do you offer discounts for multiple hires?
A: Absolutely! Drop us a message if you want to book several of our services and we will add a discount on for you. If you rebook with us again you do get a 10% discount too, just mention your previous booking and we will add on a discount for you.

Q: I want to leave you some feedback!
A: Drop us a message, call or email with any feedback you have – hopefully this will be great feedback. However if we do get something wrong please do get in touch to discuss your options. (We hope we don’t get anything wrong!)

Q: Can we come to your office?
A: Of course by appointment only. We are not based in the office during the week but you are more than welcome to come and see us by appointment.

Photobooth FAQs

Q: What are the Photobooth Sizes?
A: For full size details of our photo booths, see our Photobooths page. 
OCTAGON/SQUARE BOOTHS are 2.4m(w) x 2.4m(l) x 2.5m(h)
CAMERA BOOTHS are 3.2m(w) x 2.5m(l) x 2.8m(h)
We do advise to allow approx 4m x 4m of space to allow our red carpets, stanchions, and prop box etc.

Q: Can you measure our venue?
A: Of course! Drop us a message and book an appointment so we can measure your venue for free. (Free measurement of venues within 50 miles of our Office) A mileage fee will be payable for the measurements of venues outside of our free delivery area.

Q: How long does setup take?
A: Our booths inflate in around 10-15 minutes, with the full setup of props, selfie pod, flames and ropes in around 45 minutes. 

Q: How long to take down?
A: our booths take around 10-20 minutes to take down.

Q: How much is delivery?
A: Delivery for our photo booths is free within 50 miles of our Sheffield office, then 40p per mile above 50 miles each way to and from your venue. Due to having multiple bookings on any single day we may arrange in advance a delivery time for you with your venue.

Q: Can I choose my booking time?
A: Yes, let us know when booking when you would like your photobooth to be open from and operating.

Q: Who will be on my booking?
A: You will have at least one member of the team throughout your booking. There may be occasions where one of the team will setup the photobooth and return later to operate the booth.

Q: Can I request a reprint on the night?
A: Absolutely yes! Speak to one of the team. If you booked a standard package reprints cost £1 and can pay either cash or card. All proceeds from sales go to the Children’s Hospital Charity. If you booked an unlimited package speak to a member of the team for a free print.

Q: What happens to my photo?
A: We will print at least two copies of each print – usually one for your guests and one for your guestbook. Each print then gets uploaded to your online password protected photo gallery. We then remove these from our servers after two years. We also copy all prints to a USB for you to keep.

Q: I don’t like my photo.
A: Let a member of the team know and we can remove it immediately from our website and/or the guestbook. Ideal if a photo is taken by mistake or certain body bits are shown! 

Q: Do you use our photos?
A: With permission of the booking owner, we can use your photo for our own media such as advertising, website etc. However you are more than welcome to let us know if you don’t want a photo to be used by dropping us an email or letting a colleague know on the night,

Q: Do you need power?
A: Yes, at least one power socket within 5m of the dedicated space you want the setup. If there are no sockets available please let us know before your booking so we can measure up or bring more cables.

Q: Can you setup outside?
A: No. Unfortunately our insurance doesn’t cover us for bookings outside, however we can operate in a covered Marquee with 4 walls and a floor present. For more information drop us a message.

Q: Can I split the booking time?
A: If course. If you want to split your operating time of the photo booth we can add “waiting time” charged at £25 per hour where the booth is left unattended. Ideal if you want to split the booking for example for a meal; or if you want the booth setup for a specific time instead of setting up during your event.

Q: Are your photo booths suitable for people with disabilities?
A: Absolutely. We have plenty of space inside of the photo booths to access, with support from our colleagues to have your picture taken including adjusting the cameras or activating the screens. Just ask a member of staff!

Q: Are your photo booths suitable for children?
A: Of course. We advise children to be accompanied by adults at all times.

Sweet Cart FAQs

Q: What are the Sweet Cart Sizes?
A: TBC

Q: Can you measure our venue?
A: Of course! Drop us a message and book an appointment so we can measure your venue for free. (Free measurement of venues within 25 miles of our Office) A mileage fee will be payable for the measurements of venues outside of our free delivery area.

Q: How long does setup take?
A: Our sweet carts setup  in around 45 minutes.

Q: How long to take down?
A: our booths take around 25 minutes to take down.

Q: How much is delivery?
A: Delivery for our sweet carts is free within 25 miles of our Sheffield office, then 40p per mile above 25 miles each way to and from your venue. Due to having multiple bookings on any single day we may arrange in advance a delivery time for you with your venue.

Q: Can I choose my booking time?
A: Yes, let us know when booking when you would like your sweet cart to be setup. However in most occasions the sweet cart hire is for all day hire, with collection from your venue the following day.

Q: Who will be on my booking?
A: Our sweet carts are unattended apart from assembly, disassembly and delivery.

Q: How many sweets do you bring?
A: you have the option of upto 10 varieties of sweets (upto 100 guests), and 12 varieties of sweets for bookings over 100 guests. We cater for your booking, with servings calculated at 100g per guest. So a booking for 50 guests will consist of over 5kg of sweets. We generally add a little extra.

Q: What sweets do you have?
A: All our sweets in stock are available to view on our website, however drop us a message and we can see what our supplier has available to us. We do include Haribo favourites within the price.

Q: What decorations do you have?
A: We have hundreds of glassware and decorations. We have too much to list on our website however let us know your theme and colour scheme and we will decorate to your style. We will then photograph one of our carts in our office for your approval.

Q: Do you cater for Halal, Gluten Free and Vegan?
A: Of course. Let us know who we need to cater for and we can ensure we get stock of the specific sweets for your requirements at no extra charge.

Q: Do you need power?
A: Yes, at least one power point within 5m of the sweet cart for the lighting – but this is optional.

Q: Can you setup outside?
A: No. Unfortunately our insurance doesn’t cover us for bookings outside, however we can operate in a covered Marquee with 4 walls and a floor present. For more information drop us a message.

Q: Who will be on my booking?
A: You will have at least one member of the team throughout your booking. There may be occasions where one of the team will setup the photobooth and return later to operate the booth.

Q: Can I request a reprint on the night?
A: Absolutely yes! Speak to one of the team. If you booked a standard package reprints cost £1 and can pay either cash or card. All proceeds from sales go to the Children’s Hospital Charity. If you booked an unlimited package speak to a member of the team for a free print.

Q: What happens to my photo?
A: We will print at least two copies of each print – usually one for your guests and one for your guestbook. Each print then gets uploaded to your online password protected photo gallery. We then remove these from our servers after two years. We also copy all prints to a USB for you to keep.

Q: I don’t like my photo.
A: Let a member of the team know and we can remove it immediately from our website and/or the guestbook. Ideal if a photo is taken by mistake or certain body bits are shown! 

Q: Do you use our photos?
A: With permission of the booking owner, we can use your photo for our own media such as advertising, website etc. However you are more than welcome to let us know if you don’t want a photo to be used by dropping us an email or letting a colleague know on the night,

Q: Do you need power?
A: Yes, at least one power socket within 5m of the dedicated space you want the setup. If there are no sockets available please let us know before your booking so we can measure up or bring more cables.

Q: Can you setup outside?
A: No. Unfortunately our insurance doesn’t cover us for bookings outside, however we can operate in a covered Marquee with 4 walls and a floor present. For more information drop us a message.

Q: What are your hygiene measures?
A: All of our colleagues who setup the carts are trained to at least Level 2 Food safety and Hygiene. Our sweet carts are fully sanitised before use and all left over sweets are boxed up and left with yourselves after the event. During setup we wear gloves and all glassware are fully sanitised before setup.

Q: Can I have pre-wrapped sweets?
A: Of course!

 

Magic Mirror FAQs

Q: What are the Magic Mirror Sizes?
A: We have 3 different mirror sizes. 
Our compact mirror for smaller venues is 1.59m(H) x 0.64mm(w) x 0.70m(D).
Our standard flite mirrors are 0.6m(D) x 1.6m(H) x 0.95m(W). We do advise however having approx 3.5m x 3.5m of space to include prop boxes, red ropes/stanchions and backdrop.

Q: Can you measure our venue?
A: Of course! Drop us a message and book an appointment so we can measure your venue for free. (Free measurement of venues within 50 miles of our Office) A mileage fee will be payable for the measurements of venues outside of our free delivery area.

Q: How long does setup take?
A: Our magic mirrors setup  in around 5-10 minutes, with the full setup of props, ropes and backdrop in around 45-60 minutes. 

Q: How long to take down?
A: our booths take around 10-15 minutes to take down.

Q: How much is delivery?
A: Delivery for our magic mirrors is free within 50 miles of our Sheffield office, then 40p per mile above 50 miles each way to and from your venue. Due to having multiple bookings on any single day we may arrange in advance a delivery time for you with your venue.

Q: Can I choose my booking time?
A: Yes, let us know when booking when you would like your photobooth to be open from and operating.

Q: Who will be on my booking?
A: You will have at least one member of the team throughout your booking. There may be occasions where one of the team will setup the photobooth and return later to operate the booth.

Q: Can I request a reprint on the night?
A: Absolutely yes! Speak to one of the team. If you booked a standard package reprints cost £1 and can pay either cash or card. All proceeds from sales go to the Children’s Hospital Charity. If you booked an unlimited package speak to a member of the team for a free print.

Q: What happens to my photo?
A: We will print at least two copies of each print – usually one for your guests and one for your guestbook. Each print then gets uploaded to your online password protected photo gallery. We then remove these from our servers after two years. We also copy all prints to a USB for you to keep.

Q: I don’t like my photo.
A: Let a member of the team know and we can remove it immediately from our website and/or the guestbook. Ideal if a photo is taken by mistake or certain body bits are shown! 

Q: Do you use our photos?
A: With permission of the booking owner, we can use your photo for our own media such as advertising, website etc. However you are more than welcome to let us know if you don’t want a photo to be used by dropping us an email or letting a colleague know on the night,

Q: Do you need power?
A: Yes, at least one power socket within 5m of the dedicated space you want the setup. If there are no sockets available please let us know before your booking so we can measure up or bring more cables.

Q: Can you setup outside?
A: No. Unfortunately our insurance doesn’t cover us for bookings outside, however we can operate in a covered Marquee with 4 walls and a floor present. For more information drop us a message.

Q: Can I split the booking time?
A: If course. If you want to split your operating time of the magic mirror we can add “waiting time” charged at £25 per hour where the booth is left unattended. Ideal if you want to split the booking for example for a meal; or if you want the booth setup for a specific time instead of setting up during your event.

Q: Are your mirrors suitable for people with disabilities?
A: Absolutely. We have plenty of space infront of the mirrors to access, with support from our colleagues to have your picture taken. Just ask a member of staff!

Q: Are your magic mirrors suitable for children?
A: Of course. We advise children to be accompanied by adults at all times.